MPDX FAQs

FAQs Quick Links

Below quick links to frequently asked questions about MPDX.

  • Do my donations sync with MPDX automatically?
  • Is MPDX available for ministries outside of Cru?
  • Does all my information transfer from TntConnect?
  • How does MPDX work for spouses?
  • I'm getting married.  Can we merge our MPDX accounts?
  • How do I get rid of all these extra Facebook contacts?
  • My import from TntConnect is not working.
  • All of my contacts have disappeared or a look-up isn't working.

  • FAQ Featured How To Articles

    Below are featured how to articles. Click on any link below to see the full article.

    How do I get started with MPDX?

    Can I import my TntConnect information?

    How do I import donor information from a spreadsheet?

    Can I import Apple Contacts?

    How do I merge duplicate contacts?

    How do I delete contacts?

    Can I add or merge multiple organizations?

    Can I connect MailChimp or my Gmail Account to MPDX?


    Do my donations sync with MPDX automatically?

    The answer is yes! If your organization syncs its donation information with MPDX, the sync is automatic when you create your MPDX account with your organizational email address. MPDX syncs with a donation system once daily and it may take up to 24 hours to display the most current donations.


    Is MPDX available for ministries outside of Cru?

    MPDX is open to any ministry and syncs with many other organizations. If your organization has access to and syncs with MPDX, you can sign into MPDX with your organizational email. If not, your organization will need to be added to MPDX. There are two routes to go with this.

    Create an Offline Organization

    You can create an offline organization, which means is that each staff member must enter their donations in manually. If you want to take this approach, send an email to support@mpdx.org with the name of your organization. Once your organization has been added, you will be notified and you can begin using MPDX.

    Sync Your Organization with MPDX

    You can set up your organization to sync their donation system with MPDX. Currently, the best way to do this is with a third-party cloud-service called DonorHub. This is a subscription-based service provided by TntWare (www.tntware.com/donorhub/mpdx). DonorHub already has integrations with dozens of common donation tools (such as eTapestry, Salesforce, Raiser’s Edge, QuickBooks, and DonorWise). There is a cost to use DonorHub and if the application you use is not currently connected, TntWare can add it.

    Contact: troy@tntware.com to learn more about DonorHub.

    Note: The benefit of syncing with MPDX can be substantial because it eliminates the time required to manually generate reports, add contacts, and enter donations. MPDX connects to DonorHub every night to import donations automatically.

    Does all my information transfer from TntConnect?

    Yes, for the most part. To locate your information, click this: Finding TntConnect Data After Import link. For more information about the TntConnect to MPDX process, click this link: Moving From TntConnect.


    How does MPDX work for spouses?

    First, make sure your ministry syncs their donation system with MPDX and your accounts are linked together.

    Each spouse simply logs in with their own Relay or Key account. This will allow you to share the same MPDX database, but sync with separate Google accounts. This keeps information up to date in each spouse’s contacts and in MPDX. You can both be working in MPDX at the same time. Changes will be saved real time.


    I’m getting married. Can we merge our MPDX accounts?

    Separate MPDX accounts can be merged into one for married couples.

    • Click the link: Merge Spouse Accounts and have the husband initiate the account merge (this will help the balance to be correct).
    • You can merge your accounts at any time, before or after Cru officially merges your accounts. No data will be lost (including all the wife’s past giving data if it was already in MPDX).
    • After the merge, under the Tools menu, run the Merge Contacts and Merge People tool to eliminate duplicates.

    How do I get rid of all these Facebook contacts?

    MPDX previously had a connection that imported all your contacts from Facebook. Since Facebook no longer allows connections to import any personal data, it's recommended that you keep any Facebook contacts.

    1. You have access to employment, birthday, anniversary, and relationship information. If you remove these Facebook contacts, you will have to add them and all their personal information manually.
    2. A Facebook profile picture is displayed for each MPDX contact record.
      1. This Facebook profile picture stays current and updates whenever they change it. 
      2. This functionality no longer exists when adding new Facebook links to MPDX.
    3. These Facebook connections can be a great referral source of possible future ministry partners.
    4. You can create a tag for these Facebook contacts so you can easily filter on them at any time.
    5. Or these Facebook contacts can be hidden and referred to later.
    Add a Facebook Tag to These Contacts
    1. Go to the Contacts page and then locate Filters on the left hand side.
    2. Choose the Status filter and select None for the status type.
    3. Click on the Select button and choose Select all # contacts.
    4. Then click the Actions button.
    5. Choose Add Tags.
    6. Under Create New Tags, type in the word Facebook and then click Save.
    7. Under Tags (on the left) locate the Facebook tag and click on it to display these contacts.
    Hiding These Unwanted Contacts
    1. Go to the Contacts page and then locate Filters on the left hand side.
    2. Choose the Status filter and select None for the status type.
    3. Click on the Select button and choose Select all # contacts.
    4. Then click the Actions button.
    5. Choose Hide Contacts.

    My import from TntConnect is not working.

    Verify that you have the most  current version of TntConnect. Then, follow these steps to export your file into the correct format before you import it into MPDX.
    In TntConnect:
    • Click on File, Utilities, Maintenance, and Export as XML.

    All of my contacts have disappeared or a look-up isn’t working.

    • From the Contacts page, click the Reset All Filters button on top the left to display all active contacts.
    • Verify that you only have the correct filters and/or tags selected.
    • Under Filters, select All Hidden for any contacts with an inactive status, i.e., Expired Referral.

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